Delivery & Returns
Please view our Delivery & Returns page here.
Creating an account
If it’s the first time you’re shopping with us, you will be asked to set up an account. To do so, please follow the registration form by clicking here It is easy and free and you can:
- Check your new and previous orders
- Request returns or exchanges
- Update your personal information
- Change your password
Problems logging in
This usually happens for two reasons:
If you have entered your email address incorrectly when creating an account, you won’t receive a confirmation email and consequently, your correct details will not be recognised next time you try to sign in. If you think this might be the case, please email us or contact us on Live Chat with your name and email and we will solve the problem for you.
If you have forgotten your password enter your email address here and your password will be emailed to you. Alternatively, you can email us or contact us on Live Chat with your name and email and we will reset your password for you.
Is it safe to order online?
We guarantee that your payment and personal data will always be kept 100% private and secure. All personal data is securely encrypted and protected with SSL (the industry standard for securing data on websites). You can confirm SSL is being used by looking for the small padlock symbol on your webpage (check the bottom or top corners). Plus, our website address will show an additional "S" after http:// when SSL is enabled and protecting your data. We never see or store your credit card number on our website; all payment cards are processed by our Bank and not by Les Petits.
What payment methods do you accept?We currently accept most major credit and debit cards:
- American Express
- Master Card
If you wish to place an order using Bank Transfer and Cash on Delivery, please contact us for further details. Please note we do not accept cheques or Western Union payments.
What is a billing address?
The billing name and address appear on your monthly credit card statements and they are the ones that you used when registering with your bank. You can find them in your monthly statement or your e-banking details.
As a security measure your bank needs this information to be entered correctly by you. When we process your order, and charge your card, your bank asks us to verify the address that your card is registered to in order to make sure it really is you. (This is instead of entering your PIN)
What is the CVV and how do I find it?
The CVV (sometimes called the CVD or CVV2) is a feature to give you increased protection against credit card fraud online.
The CVV or Security Code is the last 4 numbers printed on the front of the card above the card account number.
The CVV is the last 3 numbers printed on the signature strip on the back of the credit card.
Why is my card declined?
If your credit card has been declined it can be for a number of reasons:
- You have written a number wrong.
- You have written the date or security code (CVV) wrong.
- The name and address does not match the address the Bank has on file for you.
- Your Bank has refused it for security reasons.
- There are not enough funds to cover the payment.
If you contact your Credit Card Provider or Bank they will tell you why they have declined it. You can then contact us and let us know, and we will try again.
Are all your products authentic?
Yes, we are an authorised retailer of all the designers we feature. All our products are sourced directly from the brands and we guarantee every item to be 100% authentic.
Can you give me more product information?
If you would like more information on any of our products, please contact us and we will be happy to assist you.
The item I bought is now on sale, can you refund me?
Unfortunately, we are unable to refund an item if its price has been reduced after you have placed the order.
Can I leave items in my shopping bag and are they reserved?
If you have an account with us and you are shopping after you logged in, the items will stay in your shopping bag after you log out. However, please note that this doesn't mean that the items have been reserved for you. Until you check out, the products are visible to all customers and available for purchase by anyone.
Can I reserve an item and buy it later?
For all customers who have an account with us we are happy to reserve any items for you for 3 days. Items that are on sale can be reserved for 24 hours. Please email us or contact us on Live Chat if you would like us to reserve items.
How do I confirm you have received my order?
We send an email confirmation for every order and it should be with you within 10 minutes. If you do not receive it please check your spam/bulk folder and if you still can't find it, please contact us. If you are a registered customer, you will be able to login to your account and view the status of your order and any comments or emails we have sent you.
Once your order has been shipped, you should receive an email with your tracking number. Please contact us if you do not receive your tracking number.
Can I order by phone?
Yes, Give us a call and we will place the order for you over the phone.
Can I change items from my order?
We like to send out the orders to our customers very quickly but please contact us and we will do our best to assist you.
Can I change my address after placing the order?
Please let us know immediately if you have made a mistake with your address so we are able to change it for you. Once your order has been dispatched, we cannot redirect it to a different address.